1. Is the web site secure to make payment by using debit/credit card?

Yes, it is the Barclays Bank which is handling all the transactions and payments of orders made on our web site. As soon as the customer selects items to buy, the site automatically redirects to the secure payment gateway of Barclays Bank.

2. What type of cards do you accept for a payment?

We accept payment from all valid Debit/Credit cards besides the American express card.

3. On what grounds an order can be declined?

• 1 If the customer is not having enough funds in Bank/Card Account
• 2 If the Card is not authorized by bank due to any false information given while making the order.
• 3 We may reject an order if a customer wants to receive products on an alternative address which is different than the billing address.

4. How do I track the shipping status of my order?

You can track the up to date status of you order by logging into the My AccountMy Account page on our web site.

5. When will my credit card be charged?

Your card will automatically be charged as soon as you will pay for your order.

6. Do I have to register to place an order?

Yes, you have to register on our web site to place an order.

7. I forgot my password, what can I do?

Please use the Retrieve My Password link on Sign In page of our web site.

8. I forgot my user name, what should I do?

Please write us an email from the email address you registered with us or Contact us.Contact Us.

9. What sort of order confirmation will I receive?

As soon as we shall receive your order and its payment confirmation from the bank, we will immediately send you an auto generated email confirming that your order has been received and accepted.

10. Do I need to pay custom charges?

Yes, in some countries you may asked to pay the custom duty depending upon the law of your country.

11. Can I obtain a copy of my previous invoice or order?

You can find all your previous orders in the My Order section on our web site. You can also take a print out of those orders.

12. How long will it take to process my order?

The length of delivery and processing of orders depends upon your location.

For UK Estimated time for Normal Delivery: 2 to 3 working days. Estimated time for Express Delivery for orders made before 3pm: Next working day.

For Europe Estimated time for Delivery: 3 to 5 working days.

For Rest of World Estimated time for Delivery: 5 to 10 working days.

13. How much does shipping cost?

We are always trying to keep delivery charges as low as possible, as a result we recently reduced our shipping charges. Shipping charges for orders depends upon your location weight of the products. Please note we also take packaging weight in consideration as well
For UK
Standard UK NON-Trackable 2-3 working days delivery will cost from £2.49 according to weight of the product and will go upto a maximum of £5. Please note customer will not be provided with a tracking number for this delivery option.
Customers will also be provided an option to make their parcel trackable at an additional cost of £0.75 pence.
UK Next Working day delivery between 9:00am to 5:00pm up to 30 kilogram: £8. Orders received after 3pm will be processed on next working day. If an order is received after 3pm on Thursday, it will not be guaranteed for Friday or Saturday delivery. Similarly orders received after 3pm on friday will not be guaranteed for Saturday OR Monday delivery.
For Europe
Standard European NON-Trackable delivery starts from £2 according to the weight of the products.
Standard European Trackable delivery starts from £6.60 according to the weight of the products.
For Rest of World
Standard European NON-Trackable delivery starts from £2.64 according to the weight of the products.
Standard European Trackable delivery starts from £7.24 according to the weight of the products.
Please Note
All UK Orders
Our orders are sent via RoyalMail/Courier and are normally delivered within 2 to 3 working days. Please note that this is not guaranteed and some parcels can take slightly longer due to bank holidays, or postal delays, especially during busy periods such as Christmas.
Outside the UK
Our international orders are normally shipped via Airmail to the destination country and then via your local postal service. Within Europe orders normally arrive within 3-5 days, to the USA and rest of the world between 5-10 days. As with parcels sent within the UK, some parcels can take slightly longer due to postal delays. Parcels may also be delayed by customs procedures as customs duty may need to be paid before your parcel can be delivered in some non-EU countries.
Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.

14. Can I change or cancel my order?

Yes, you can change any items in your order as well as can totally cancel the order by calling us on phone +44 (0)207 263 2331. before we dispatch it.

15. What should I do if my order gets lost, stolen or damaged during shipment?

For lost or stolen orders, please report your complaint within 2 working days after estimated delivery time.

For products damaged during shipping, please report us immediately on the day you receive them.

16. What should I do if I get wrong products?

We are happy to exchange products as far as they are in resellable condition and within the origianl packaging.
If a mistake is made from our side or you were not informed before we sent you an alternative product, we will do shipping at our cost otherwise if you change your mind about a product you will have to pay shipping charge again. Please do Email or Contact us before sending any products back.

17. Does the price of product include VAT?

Yes, All prices include the VAT.

18. What is your replacement and refund policy?

� *If you don't like the product and want to replace it, you can post it back to us by paying the shipping of both directions. Also if there will be any price difference between the two products, it will be settled as well. � *If you don�t like the product and want a refund, you can post it back to us and we shall give you a full refund of that product as soon as we receive it. We may re-evaluate the product before taking it back and offer you differnet amount than you actually paid for it depending on the condition of the product.

19. How can I make a query, complaint?

� Please post your all queries and complaints to CustomerCare.

� Alternatively you can contact us on Contact Us.

20. Product Warranty?

Warranties
Any product that comes with manufacturer warranty should be sent directly to the manufacturer for the claim of warranty. If you want us to put forward the claim, you must bear the postage cost of sending and receiving that product. Please keep the complete packaging as well as the proof of purchase to claim any warranties from the manufacturers. To avoid any postage cost, you can bring the faulty product back to our Finsbury Park flagship store for an immediate replacement, subject to stock availability. Note: manufacturer warranty is the warranty which is offered by the manufacturer, not by the seller.