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Terms & Conditions

These Terms and Conditions apply to the use of www.pakcosmetics.com ("This Website") and are designed to help explain some of the rules we operate under, by accessing, browsing "This Website" and/or placing an order, you agree to be bound by the Terms and Conditions set out below. The Term "This Website" refers to Beauty Logistics Limited trading as www.pakcosmetics.com

If you do not wish to be legally bound by these Terms and Conditions, immediately exit this website, and delete our history from your browser.

If you have any concerns about our website's Terms and Conditions, please contact our customer service team at info@beautylogisticsuk.com

Thank you for choosing www.pakcosmetics.com and welcome!

General Information:

"This Website" is hosted, managed, and operated by Beauty Logistics Limited (Registered in the United Kingdom), 3 West Road, Harlow, Essex CM20 2BT UK; our e-mail address is info@beautylogisticsuk.com. We are governed by the laws of England and Wales. Beauty Logistics Limited use and reference to the Pak’s Intellectual Trade Mark and goodwill is under license from Pak Cosmetic Centre, London, UK 2021 All Right Reserved.

Please note that Beauty Logistics Limited and “this Website” is not directly affiliated with Pak Cosmetic Centre or Pak's Hair and Cosmetics retail shops, and cannot guarantee prices, special offers, product availability and services that maybe otherwise available in store or promoted by Pak Cosmetic Centre or Pak’s.

Beauty Logistics Limited reserves the rights to amend and alter these Terms and Conditions at any time without notice.

Intellectual Property Rights:

The Pak’s logo and/or Word Pak’s is trademark protected, along with “this website” page headers, custom graphics, and button icons. Beauty Logistics Limited prohibits the use of its intellectual property, icons and or images on “this website” in connection with the promotion, offer for sale or commercial solicitation by third-parties without prior written consent signed by a Director of Beauty Logistics Limited.

Beauty logistics Limited reserves the right to consider legal action and the recovery of costs and loses from anyone deemed to have misused or unlawfully used its intellectual property.

Use of this Website:

You agree:
  • not to use this Website for unlawful purposes.
  • not to copy images or reproduce product descriptions.
  • not to reuse information from this Website to advertise, offer for sale or promote goods and services for commercial reward.

You agree to comply with all applicable UK laws and the laws of England and Wales including statutes and regulations regarding “this Website” and any transactions conducted on or through “this Website”.

You agree that any personal information which you are required to provide and do so when you register as a customer, is true, accurate, current and complete in all respects.

Notification of any changes to your personal information can be made by you, by updating the account information page before placing any new orders.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Beauty Logistics Limited reserves the rights to modify or withdraw, temporarily or permanently your use of “this Website” (or any part there of) with or without notice.

You agree that Beauty Logistics Limited or its third-party providers, shall not be liable to you or any third party for any modification to or withdrawal of this Website and/or changes to the Terms and Conditions from time to time, and your continued use of this Website (or any part there of) following such change shall be deemed to be your acceptance of such change.

You agree that it is your responsibility to check this Website regularly to determine whether the Terms and Conditions have been changed.

You agree not to hold liable Beauty Logistics Limited or its third-party vendors for any delays in shipping and or failure to 'fully satisfy' or for any losses whatsoever arising there from.

For the avoidance of doubt, you agree that your use of this website has nill commercial value.

Product Display & Descriptions:

Take notice that each product purchased, is sold and offered for sale is subject to the Brand or Manufacturer’s EAN or UPC barcode. Beauty Logistics Limited will make every effort to reproduce manufacturers' product details on “this Website” as accurately as possible. However, some information, and/or packaging may from time to time appear differently on “this website” where a manufacturer has altered their product details, product label and or packaging without changing the product’s unique EAN or UPC barcode. You accept the actual product or samples, may differ slightly in photography than the image seen on your digital screen.

Please note:

If you are not satisfied with the item you have ordered, we offer a no quibble 14-day money back guarantee, provided the product has not been opened, used or damaged (further details can be found in the under “this Website’s” returns policy). Exclusions may apply on personal care products, where for the protection of public health that product may not be returned exchanged or refunded for reasons of hygiene , additionally a product may not be exchanged or refunded for person hygiene reasons if the product seal has been broken or removed from its original packaging . Further details can be found under our return policy.

Making your order:

"This Website" will generate a unique order reference number, each time you place an order with us.

All orders must be placed and paid for via "This Website" and cannot be verbally communicated. Any communication with you (the Customer), from Beauty Logistics Limited will be via your email address as supplied by you,Please use your unique order reference number.

In the event that you do not receive a confirmation email after registering or placing your order, please contact us immediately. Beauty logistics Limited will not be responsible if you should fail to receive emails. However, please check your emails spam box before contacting us.

In the event of an issue with your order, you agree to allow Beauty Logistics Limited to contact you, via telephone or e-mail, and offer you alternative goods and/ or services.

The technical steps required, creating the contract between you and us, are as follows:

Select and place your product(s) in the "Shopping Basket", select desired type of shipping service, successfully complete the online payment process, then press the 'confirm' button at the end of the checkout process. Once our bank has confirmed that your payment has been processed, we will then send you an email acknowledging your order with your order reference number and detailing the products you have ordered.

When your products are dispatched, we will send you a dispatch confirmation email.

Non-acceptance of an order may be a result of any one of the following reasons:
  • The product you ordered being unavailable from stock.
  • The product you ordered being unavailable for delivery to your selected delivery country.
  • Authorisation for your payment has failed.
  • The identification of a pricing or product description error.
  • Beauty Logistics Limited reserves the right to restrict the number of items available for sale to any individual Customer.
Please note:

If you are not satisfied with the item you have ordered, we offer a no quibble 14 day money back guarantee, provided the product has not been opened, used or damaged (further details can be found in the under “this Website’s” returns policy). Exclusions may apply on personal care products, where for the protection of public health that product may not be returned exchanged or refunded for reasons of hygiene , additionally a product may not be exchanged or refunded for person hygiene reasons if the product seal has been broken or removed from its original packaging . Further details can be found under our return policy.

Order Delivery:

We aim to process and dispatch all orders within 72 hours of payment confirmation from our bank. However we cannot guarantee the speed of processing of orders or be held accountable for courier’s delays. Please allow up to 8 business days for Royal Mail Delivery, 12 business days for Western Europe and 20 business days for the rest of the world.

Payment:

We accept payment in GBP (£), Euro and USD ($).

For all payments we accept: Visa, MasterCard, and bank transfers. Direct bank transfers are subject to an additional 6.00 UKGB processing charge.

Due to Data Protection, “this Website” does not hold any credit card details. All payments are processed securely through Barclays EPDQ payment gateway.

VAT:

All prices displayed on this Website, are inclusive of Value Added Tax (VAT) at the current rate. Value added Tax can only be reclaimed if an exemption certificate has been supplied to and approved by (Her Majesty’s Revenue and Customs) HMRC.

Returns Policy:


All sales are final if a product has been used, opened, or altered: This applies to Wigs, Hair Extensions, Clippers and Cosmetic product sold or offered for sale through “this Website”.


If you are unsure about a product you have received, please inspect the product before you open or remove the product from its packaging.

Products purchased through “this Website” are covered by our 14 days money back or exchange guarantee. If you are not satisfied with your product or have simply changed your mind having inspected the goods, you must notify us by e-mail customercare@beautylogisticuk.com within 14 days of having received the goods. We will then allow an additional 14 days for the goods to be returned to our distribution centre at Beauty Logistics Ltd. 3 West Road, Harlow, Essex CM20 2BT UK. (Please note: Goods must be returned in resalable condition, unopened, unused or undamaged and delivered to our CM20 2BT address within 14 days of notification of return. Please also note we do not provide packaging, labels or postage for returned items).

Please note:

you may be asked to cover the cost of postage or shipping when returning the goods to us.


For a product (s) to qualify for a refund or exchange, the product(s) must be unopened and in a resalable condition. If the outer packaging or the seal (if any) of the product is damaged, we will not be able to issue a refund and the sale will be deemed as final. Please include a brief cover letter with your returned package including your name and address and an explanation as to why you are returning the item(s).

Please note:

For reasons of hygiene and personal and public health and safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used, altered or styled. This includes Wigs, Hair Extensions, Clippers and other personal care items.


Your statutory rights are not affected.

Right To Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier or indicated by you acquires physical possession of the goods.

To exercise the right to cancel, you must inform us, Beauty Logistics Limited, 3 West Road, Harlow CM20 2BT Tel: 0044 207 263 2331 Email: customercare@pakcosmetics.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the 14 day cancellation period has expired.

Effects of cancellation:

If you cancel this contract, we would happily reimburse you the value off goods once the goods are returned to us and the goods are in resalable condition including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:
    (a) 14 days after the day we receive back from you any goods supplied

    (b) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction

Exclusions to the Right to Cancel

The right to cancel does not exist for the following contracts:

    (i) Contracts for the supply of goods that are made to the consumer's specifications or are clearly personalised.

    (ii) Contracts for the supply of goods which are liable to deteriorate or expire rapidly.

    (iii) Contracts for the supply of sealed goods which are not suitable for return due to the protection of health or hygiene reasons and that were unsealed after delivery.

Order Cancellation:

Subject to your UK Statutory Consumer rights; we are only able to cancel and refund orders which have been returned to us in a resaleable condition. In some cases an order can be cancelled if it has not already been dispatched.

If by chance you realise you have made a mistake when ordering, please contact us as soon as you can via email at cs@beautylogisticsuk.com (with the word "Cancel" present in the subject line), or in office hours by calling +44 (0) 207 263 2331.

Please note:

If you are not satisfied with the item you have ordered, we offer a no quibble 14 day money back guarantee, provided the product has not been opened, used or damaged (further details can be found in the under “this Website’s” returns policy). Exclusions may apply on personal care products, where for the protection of public health that product may not be returned exchanged or refunded for reasons of hygiene , additionally a product may not be exchanged or refunded for person hygiene reasons if the product seal has been broken or removed from its original packaging . Further details can be found under our return policy.

We will only refund to the original payment method you used to place the order and provide you with our returns address so you can return the goods to us at your expense. Please return the goods within 14 days.

Faulty, Damaged or Incorrect Item Received.

We will always do our best to ensure that your products arrive correctly and in perfect condition. However, occasionally mistakes do occur, or items are damaged in transit. Please check your product on receipt and report any issues to us as soon as possible.

The sooner we are notified the easier and quicker it will be to resolve the issue for you.

Where products received are of poor quality, incorrect, faulty or damaged, the following applies:

Within 28 days of receipt of the goods, we will offer you a full refund (once the goods have been returned to our office), including any postage you paid or if you prefer and the product is still available, a replacement will be sent.

NOTE:

We do not accept returns of goods after 28 days

Please contact cs@beautylogisticsuk.com or in office hours by calling +44 (0) 207 263 2331

Dispute Resolution:

We DO NOT intend to participate in dispute settlement proceedings before a dispute resolution body and suggest that you contact our customer service team to discuss any potential disputes.

Shipment outside the UK:

“this Website” has no control over taxes, customs and fees on orders sent outside of the UK. Please contact your local customs office for details of any possible charges prior to placing your order.

“this Website” therefore does not accept liability for third-party costs, and or Taxes which you may incur from receiving orders from the UK.

Personal Information and Privacy:

“this website” takes the protection of our customers personal data seriously. We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable Data Protection and consumer legislation in place. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any personal information which you provide to us and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office.

We use your information only for the following purposes:

Processing your orders:

For statistical or survey purposes to improve this Website and its services to you; to serve Website content, to administer this Website, and where you have given consent, to notify you of products or special offers that may be of interest to you.

You have the right to ask us to give you a statement about the personal data we process about you, to rectify your data, or to delete your information, to withdraw your consent given for processing of personal data, or to remove you from our mailing lists.

Security and Privacy:

Beauty Logistics Limited respects your privacy and only collects the information necessary to facilitate the delivery of our products to our customers. All information is kept confidential and secured. We may periodically send emails to our Customers informing them of updates to our services, to opt out of receiving information from us please log into your www.pakcosmetics.com account and select "opt out".

“this Website” has security measures in place to protect the loss, misuse, and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.

“this website” collects Contact and Delivery information (e.g. name, billing address, delivery address and email address) The Customer's Contact and Delivery information is used to get in touch with the Customer when necessary and to supply products as ordered. For added security all payment pages are hosted and processed by Barclaycard Payment Services which means that we don't hold records of Customers’ credit card details. A cookie is a piece of data stored on the user's hard drive containing information about the user. This Website utilises cookies to enable our systems to recognise your browser and to provide personalised features.

Beauty Logistics Limited may amend this policy from time to time.

If you wish to close your account, please contact our Customer Services Team at: cs@beautylogisticsuk.com

Once you cancel your account you will no longer be able to shop online or receive e-mails from us. You can re-register at a later date using the same email address, however any historic order information will not be available to view. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us by contacting our Customer Service Team immediately by email: cs@beautylogisticsuk.com

Promotional Voucher Codes & Gifts

From time to time we may make promotional Voucher Codes available for discounts, prize draws or free gifts. Please be aware that certain Vouchers may be applied automatically during checkout according to the basket criteria that you have fulfilled, in order to offer you further automatic discounts or gifts with your order. Voucher Codes remain valid for the durations stated in our promotional materials at the sole discretion of "this Website" and may be discontinued at any time without prior notice. Customers may only redeem either one Voucher Code, or a single promotional gift, per order.

Promotional codes remain the property of Beauty Logistics Limited and are non-transferable and may not be reproduced in any form without prior consent from ourselves.

We reserve the right to remove promotional codes at any time and without warning.

We reserve the right to withdraw any offers at any time.

Free Gifts:

Free gifts are offered subject to stock availability and on a first come first served basis. Beauty Logistics Limited will always seek to ensure a reasonable stock of any free item is available before running a free gift promotion. If your free gift is no longer available, we will make every effort to inform you as soon as possible either during checkout, or by email.

Trading Name and Address:

pakcosmetics.com is trading name of Beauty Logistics Limited, registered office: 7 Red Bridge Lane, Ilford Essex IG5 United Kingdom (all rights are reserved).

Wholesale and resale:

Please note (“this Website”) is an online retailer for direct direct sell to consumers. As such, we do not operate facilities for commercial invoices, compliance documentations or printed matter in relation to the products purchased from this Website.

Marketing

We reserve the right communicate marketing material news letter and promotional offer through all forms of media to our subscribers. If you wish to un-subscribe, please update the option available in “my account” area of (“this Website”).

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